Help
Give a taste of the extraordinary this festive season.
Packing the best of the Selfridges Foodhall into wicker hampers with a splash of the iconic yellow, Selfridges’ hampers have been enchanting food-lovers since the Twenties.
And with a selection ranging from the Tuscan Muzzi family’s panettone to our very own grower’s champagne from Henri Giraud, they’re a festive treat for discerning gourmets today.
Please note that Selfridges Hampers is a sister site to selfridges.com. Selfridges’ dedicated hamper website is just as safe and secure but has its own shopping bag and checkout.
The terms and conditions and delivery charges below apply to Selfridges Hampers only. Please visit selfridges.com’s terms and conditions page for full terms and conditions on all other Selfridges products.
ORDERING
1. Shop online: www.selfridgeshampers.com
2. Telephone: 0800 138 8141
3. E mail: sales@selfridgeshampers.com
4. Post: Selfridges Hampers, PO Box 131, SP7 0WQ
Please note that 1pm on 23 December is the last date an order can be placed for a guaranteed Christmas delivery.
5. Shop in store: London Oxford Street, Manchester Trafford, Exchange and the Birmingham Bullring.
OPENING HOURS
We are available to help you with your orders or enquiries during normal office hours from Monday to Friday 9am - 5pm, and then from Monday 29 November - Thursday 23 December 9am - 7pm, on Friday 24 December from 9am - 12 noon, and from 4 December up to and including 19 December, we are open at weekends between 11am and 4pm.
STANDARD DELIVERY
Parcels are delivered three to five working days after ordering
DELIVERY CHARGES
Hamper Delivery Charge
£70 £7.50
£100 £7.50
£150 £8.50
£200 £8.50
£250 £10.00
£350 £15.00
£500 £20.00
£1000 £30.00
Gift boxes £4.95
4x wines £7.50
6x wines £8.00
EXPRESS DELIVERY
For next day/named day delivery we will add £2 to the delivery charge shown with each item. The cut off time for orders requiring next day delivery is 1pm.
CHRISTMAS DELIVERY
Any orders received from 5 December to 22 December without a specified date will be delivered in time for Christmas between 6 and 23 December.
We are able to offer a next/named day delivery service (subject to a surcharge of £2 per parcel) for parcels delivered up to and including Friday 17 December, if ordered by 1pm on Thursday 16 December. We are unable to deliver at weekends or on Bank Holidays. The last date for guaranteed Christmas delivery is 1pm on 23 December within the UK.
OUT OF AREA DELIVERIES
There is no surcharge for delivery to the Scottish Highlands but next or named day service is unavailable in these areas. Delivery to the Isle Of Wight (Postcode PO30 and upwards) and Isles of Scilly ( postcode TR21-25) will incur a surcharge of £5 per hamper. Delivery to Northern Ireland, The Isle Of Man and Scottish Islands will incur a surcharge of £10 per parcel - as a guide these include the following postcodes BT, HS, KA27-28, PA41-88, PH42-44, IV40-56, KW15-17, IM and ZE. Delivery to the Channel Islands (post codes JE & GU) will incur a surcharge of £15. For deliveries outside the United Kingdom (including the Channel Islands) please phone our sales office on: 0800 138 8141. If calling from outside the UK: +44 (0) 1747 850934.
HOW TO PAY
SELFRIDGES ACCEPTS PAYMENT BY: Selfridges Account Card, American Express, MasterCard, Visa and Maestro. Cheques payable to Selfridges Retail Ltd. We accept BACS transfers by prior arrangement.
WINE AND SPIRITS
Hampers and gifts which include alcohol may only be ordered by customers aged 18 or over.
EFFICIENT DELIVERY
Accurate delivery address details, including postcode and recipient telephone number, are essential for efficient delivery.
GREETINGS
We will be pleased to send a greeting or message with your hamper (maximum 300 characters). We are, however, unable to include personal cards in the hampers.
INSURANCE
All consignments are fully insured. Claims for breakages or other damages should be made on 0800 138 8141 within 48 hours of receipt. Claims for lost parcels must be made by Friday 28 January 2011.
PRICES
These are correct at the time of going to press (June 2010). Prices are valid until 31 December 2010.
VAT AND DUTY
All prices include VAT at variable rates and duty charged at the rates prevailing at publication. We reserve the right to amend prices according to change in duty. Customs duties may be payable by the overseas recipient and we regret that we are unable to advise on these amounts.
CANCELLATIONS
You may cancel your order for non-fresh products, provided you comply with the following:
a) You must notify us of the cancellation in writing/e-mail within 7 working days of delivery b) The goods remain unused and any component parts are unopened. c) You are responsible in making the goods available for collection by our carrier who will collect only during the daytime on working days (not Saturdays, Sunday or Bank Holidays) within 21 days of notifying us of the cancellation. We will pay the cost of collection unless you or the recipient fail to facilitate the collection within 21 days of the cancellation.
SUBSTITUTIONS
All items shown are subject to availability. In the event of unavailability, Selfridges reserve the right to substitute these with an item(s) of equal or greater value. The hampers and gifts shown contain only the items listed