Help

OPENING HOURS
We are available to help you with your orders or enquiries during normal office hours from Monday to Friday 9am - 5pm.
From Monday 30th November 2009 – Wednesday 23rd December 2009 9am – 7pm, on Thursday 24th December 2009 from 9am until -12 noon
From Saturday 5th December up to and including Sunday 20th December,  we are open at weekends between 11am and 4pm.

EXPRESS DELIVERY
For a next day/named day delivery please add £2 to the delivery charge shown with each item. The cutoff time for orders requiring next day delivery is midday.

STANDARD DELIVERY
Parcels are delivered three to five working days after ordering.

OUT OF AREA DELIVERIES
There is no surcharge for delivery to the Scottish Highlands but next or named day service is unavailable in these areas. Delivery to the Isle Of Wight (Postcode PO30 and upwards) and Isles of Scilly ( postcode TR21-25) will incur a surcharge of £5 per hamper. Delivery to Northern Ireland, The Isle Of Man and Scottish Islands will incur a surcharge of £10 per parcel - as a guide these include the following postcodes BT, HS, KA27-28, PA41-88, PH42-44, IV40-56, KW15-17, IM and ZE.  Delivery to the Channel Islands (post codes JE & GU) will incur a surcharge of £15.

HOW TO PAY
Using Selfridges account card, American Express, Mastercard, Visa or Maestro. We accept BACS transfers by prior arrangement call 0800 138 8141.

WINE AND SPIRITS
Hampers and gifts which include alcohol may only be ordered by customers aged eighteen or over.

EFFICIENT DELIVERY
Accurate delivery address details, including postcode and recipient telephone number, are essential for efficient delivery.

GREETINGS
We will be pleased to send a greeting or message with your hamper (maximum 150 characters) however we are unable to include personal cards in the hampers. 

INSURANCE
All consignments are fully insured.  Claims for breakages or other damages should be made on 0800 138 8141 within 48 hours of receipt.

VAT AND DUTY
All prices include VAT at variable rates and duty charged at the rates prevailing at publication.  We reserve the right to amend prices according to change in duty. Customs duties may be payable by the overseas recipient and we regret that we are unable to advise on these amounts.

CANCELLATIONS
You may cancel your order for non-fresh products, provided you comply with the following:
 a ) You must notify us of the cancellation in writing/e-mail within 7 working days of delivery b ) The goods remain unused and any component parts are unopened. c  ) You are responsible in making the goods available for collection by our carrier who will collect only during the daytime on working days (not Saturdays, Sunday or Bank Holidays) within 21 days of notifying us of the cancellation. We will pay the cost of collection unless you or the recipient fail to facilitate the collection within 21 days of the cancellation.

SUBSTITUTIONS
All items shown are subject to availability. In the event of unavailability, Selfridges reserve the right to substitute these with an item(s) of equal or greater value. The hampers and gifts shown contain only the items listed

For deliveries outside the United Kingdom (including the Channel Islands) please phone our sales office on: 0800 138 8141.